BetShah provides several contact opportunities to get in touch with the customer service. For instance, you have the option to get in touch with the customer service via email (firstname.lastname@example.org) or phone service. Typically, it should not last long for the service staff to respond to your email. Additionally, utilizing the web form on the casino site is another contact opportunity. Also, the BetShah Text Chat can be used 24/7 directly on the casino site. During our examination we only had positive experiences with the customer support staff.
Every Online Casino has to comply with high safety standards, otherwise they lose their licenses. The BetShah site is encoded with SSL128 to assure a high level of security. The security is tested by the respective commission, in this case Curaçao eGaming, regularly.
To implement responsible gaming, BetShah offers some player protection services. The options give you the option to:
- Set a loss cap
- Limit your sessions
- Restrict your deposits