Gransino provides a few contact opportunities to reach out to the customer service. For example, the customer support can be contacted via email (support@gransino.com) or support phone hotline. Usually, you can expect to get a reply from the email support team within 45 hours. Additionally, you have the option to use the web form to contact the support. What’s more, the Gransino live chat is available 24/7 directly at the casino. The customer care team always answered our questions in a helpful and quick way, when we tested the casino. Moreover, a number of common questions are answered in the an FAQ area that the casino has.
In order to keep their licenses, Casinos need to be reliable and provide the highest levels of safety. One of the Gransino security procedures is SSL128 encryption, which they use for their site. The Curaçao eGaming is the respective commission, who reviews the fairness of Gransino regularly.
To simplify responsible gaming, Gransino provides some player protection services. The options provide you with the possibility to:
Moreover, if you have a gambling problem, you can reach out to the NGO Gamcare, that Gransino is referring to.