Jalla Casino offers a few contact opportunities to reach out to the customer support. For example, contacting the customer service is possible via support phone hotline or email (support-se@jallacasino.se). Normally, the answer of the support team should be in your inbox within 60 hours after your request. Additionally, another contact option is the web form that is accessible on the casino website. Besides, Jalla Casino offers a Text Chat directly on the casino website that can be used 24 hours every day. To check the customer support response, we made a few requests. The team always provided quick and useful responses.
In order to retain their licenses, Online Casinos must be fair and offer the highest levels of safety. Jalla Casino assures that the highest security requirements are upheld by utilizing SSL128 encryption for the website. The corresponding regulatory commissions, in this case Schleswig-Holstein Ministry of Home Affairs and Federal Affairs and Spelinspektionen, examine the reliability regularly.
At Jalla Casino responsible gaming is facilitated through player protection procedures. You are given the option to:
- Self exclude from the casino
- Pause your account
- Limit your deposits
Furthermore, in case of a problem with gambling you can contact the NGO Stodlinjen that Jalla Casino is referring to.