Getting in touch with the KoalaRoyal customer service is possible in various ways. For instance, you have the option to get in touch with the customer care via email (email@example.com). Normally, you receive a response to your request within a short time. In addition, you have the option to utilize the web form to contact the support. Also, KoalaRoyal offers a Text Chat directly at the casino that is available 24/7. While testing the casino, we asked the customer care team a few questions. They gave helping and quick responses to all of them. Before contacting the customer service, however, you are also able to take a look at the FAQ section that covers a number of common questions.
Every Casino must comply with high security requirements, otherwise they forfeit their licenses. The KoalaRoyal site is coded with SSL128 to guarantee the highest level of security. The Curaçao eGaming, which issued a license to KoalaRoyal, checks the reliability of the casino site on a regular basis.
At KoalaRoyal responsible gaming is facilitated through player protection options. These procedures enable you to:
- Self exclude from the casino
In addition, if you have a problematic gambling behaviour, you can contact the NGO GamblingTherapy, that KoalaRoyal refers to.