GatoBet offers quite a few contact options to get in touch with the customer service. For one thing, the customer care can be contacted via email (email@example.com). Normally, you can expect to get an answer from the email support staff within a short time period. Additionally, you have the option to make use of the web form to get in touch with the support. Also, a live chat can be reached at the casino. During our inspection the customer care staff always provided quick and helping responses. The casino furthermore provides an FAQ area, where you can find answers to a number of common questions.
Security and reliability need to be provided with every licensed casino if they want to retain their licenses. GatoBet assures that the highest security requirements are upheld by using 128-bit SSL encryption for their website. The corresponding licensing commissions, in this case UK Gambling Commission and Malta Gaming Authority, test the reliability constantly.
At GatoBet responsible gaming is supported through player protection options. You are given the possibility to:
- Set a limit for your turnover
- Define a loss cap
- Exclude yourself from the casino
Furthermore, GatoBet refers to the NGO Gamcare that you can turn to if you have a problem with gambling.