Spin Samurai offers several contact opportunities to get in touch with the customer service. You can write an email to the customer care (support@spinsamurai.com) as an example. Usually, the email support team replies within a short time after your request. Alternatively, there is a web form on the casino website, that you can utilize to contact the support staff. Also, the Spin Samurai Text Chat is available 24 hours per day directly on the casino site. During our review process we only made good experiences with the customer support team. Before reaching out to the customer support, however, you also have the possibility to take a look at the FAQ section that covers most important questions.
In order to retain their licenses, Online Casinos have to be fair and offer the highest levels of safety. One example for the Spin Samurai security measures is SSL128 coding, which they utilize for their website. The safety is examined by the according commission, in this case Curaçao eGaming, constantly.
At Spin Samurai responsible gaming is supported through player protection procedures. In your account settings you have the chance to choose to:
- Define a limit for your turnover
- Define a loss cap
- Restrict your sessions
Moreover, Spin Samurai refers to the NGO Gamcare, that you can turn to if you have a problematic gambling behaviour.
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